Return & Cancellation Policy — Moon Mart

Effective Date: August 30, 2026

At Moon Mart, we want our customers to have a smooth and satisfactory shopping experience. Please read our Return & Cancellation Policy carefully before placing an order.

1. Order Cancellation

Customers may request to cancel an order before it has been shipped or handed over to the courier.Once an order has been shipped, cancellation may no longer be possible. In such cases, the customer may need to receive the parcel according to our applicable return policy.To request an order cancellation, please contact Moon Mart as soon as possible with your order details.

2. Return Eligibility

• A product may be eligible for return if:
  The product is damaged or defective upon delivery.

• The wrong product or wrong size/color was delivered.

• The product received does not match the ordered product.

• The product has a manufacturing defect.

The product must be returned in its original condition, with its original packaging, tags, accessories, and other included items where applicable.

3. Non-Returnable Items

Certain products may not be eligible for return due to their nature, hygiene requirements, or other applicable restrictions.Products that have been used, washed, damaged after delivery, altered, or returned without the original packaging may not be accepted.

4. Return Request

• Customers should contact Moon Mart as soon as possible after receiving the product if they wish to request a return.Please provide:
  Order number

• Customer name and phone number

• Reason for the return

• Photos or videos of the product, if requested

Our team may review the request before approving the return.

5. Return Shipping Cost

If the return is due to a wrong, defective, or damaged product caused by Moon Mart, we may arrange or bear the applicable return delivery cost.If the return is requested for reasons such as personal preference, change of mind, incorrect ordering, or other customer-related reasons, the applicable delivery or return charges may be the customer's responsibility.

6. Refund Policy

If a refund is approved, the refund amount and method will depend on the payment method and circumstances of the return.Refunds may take some time to process after the returned product has been received and inspected.Delivery charges may be non-refundable unless the return is due to an error, defect, or other issue caused by Moon Mart.

7. Exchange

Where applicable, customers may request an exchange for an eligible product, subject to product availability and our return conditions.If the requested replacement product is unavailable, Moon Mart may offer an alternative solution where appropriate.

8. Parcel Refusal / Unaccepted Orders

Customers are requested to place an order only when they are ready and willing to receive the parcel.If a customer refuses or fails to receive a parcel without a valid reason, applicable delivery or return charges may be required before placing another order.

9. Important Notice

Customers are requested to check the product, size, color, and other details carefully before placing an order.Moon Mart reserves the right to review and determine whether a return, exchange, cancellation, or refund request meets the applicable policy requirements.This policy may be updated or modified from time to time. Any changes will be published on this page.

10. Contact Us

For return, exchange, cancellation, or refund-related queries, please contact us:

Moon Mart
📧 Email: moonmartgroup@gmail.com
📱 Phone: 01903431080
🌐 Website: www.moonmartbd.com

Thank you for shopping with Moon Mart. 🌙